Privacy

Your Privacy is Important To us


Personal Information Collection


At Helpconnect.me.uk we pride ourselves on providing a simple, cheap and stress free service for our visitors.

In some cases we may possibly use personal information (such as your name and e-mail address) which are subject to the terms of this privacy policy. At Helpconnect.me.uk we appose spam as much as you do, so for this reason we will never rent, sell or barter your email address to any unauthorised third party.

On the other hand, Helpconnect.me.uk uses log files, which are files that include, Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

As we are believers of adopting new additional technology, we may also gather information through other means. However, the choice is still yours, you can choose not to provide us with this information, for example by setting your browser to refuse to accept cookies, but this may result in being unable to access certain areas of the site or you may be asked to re-enter your user name and password.

Use of Personal Information


Helpconnect.me.uk uses and collects your personal information to operate its website and deliver the services you have requested.

Helpconnect.me.uk may occasionally use your personally identifiable information to inform you of other products or services available from Helpconnect.me.uk and its affiliates. Helpconnect.me.uk may also contact you via surveys to gather research about your opinion of current services or of potential new services that can be implemented to improve your experience.

Helpconnect.me.uk will never sell, rent or lease its customer lists to third parties.

Helpconnect.me.uk may share data with trusted partners to help perform statistical analysis, send you emails or to provide customer support. All third parties are under mandatory instruction to not use your information anywhere else other than to provide services for Helpconnect.me.uk, and they are required to maintain the confidentiality of your information.

Helpconnect.me.uk may keep track of the websites and pages our users visit within Helpconnect.me.uk, in order to understand what Helpconnect.me.uk services are the most popular for our users.

This data is used to deliver customized content and advertising within Helpconnect.me.uk to customers whose behavior indicates that they are interested in a particular sector.

Helpconnect.me.uk will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on helpconnect.me.uk or the site; (b) protect and defend the rights or property of Help Connect; and, (c) act under exigent circumstances to protect the personal safety of users of Help Connect, or the public.

Use of Cookies


Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Google Analytics


Helpconnect.me.uk uses Google Analytics to help us understand our users behaviour within our website. For example, we can see that a certain contact number is really popular, or that one is rarely used. This allows us to then eliminate all the content that is not useful and replace with something that is better suited for our users. Most importantly, no personally identifiable information (including, but not limited to: name, email address or unique device ID) is transferred to Google. You can view Google’s privacy policy which explains how they use your data.

Changes to this Statement


Helpconnect.me.uk will occasionally update this Statement of Privacy to reflect company and customer feedback. Helpconnect.me.uk encourages you to regularly review this statement to be informed of how Helpconnect.me.uk is protecting your information.

Links To Other Sites


As Helpconnect.me.uk is a call connection service, our website will contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Newsletter


At HelpConnect.me.uk we may provide the opportunity to sign-up for a email newsletter by entering in your email address and confirming it by clicking on a confirmation link sent to you by us by e-mail (double opt-in). The legal basis for this processing is Art. 6(1)(a) GDPR.

If you subscribe for our email newsletter your IP address as well as data and time of subscription will be collected and stored. This allows us to prevent misuse of our services or of the e-mail address of the subscriber. The legal basis for this processing is Art. 6(1)(f) GDPR.

This data is only used for the distribution of the newsletter. The subscription may be terminated by you at any time by following the unsubscribe instructions included in each newsletter. We will delete the relevant personal data promptly upon your unsubscribe instruction.

Blogs


Our website offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected and used by others who read them.

Contact


Helpconnect.me.uk uses a contact form on our website which can be used to get in contact with us electronically. To handle your request it is necessary to provide us with a valid email address, and, in addition, we store your IP address and the time of your request to prevent any misuse of our contact forms. Alternatively, you may contact us via the e-mail addresses cited. If you use one of these channels, the personal data transmitted will be stored automatically by Helpconnect.me.uk as data controller to handle our contact with you. The legal basis for this processing is Art. 6(1)(f) GDPR.

In some cases, we may ask you for further information, such as name, occupation, address or telephone number. Regarding the processing of this personal data you will be asked to grant your explicit consent. The legal basis for this processing is Art. 6(1)(a) GDPR.

Consent


By using our website, you hereby consent to our privacy policy and agree to its terms.

Update


This Privacy Policy was last updated on: 17 August 2019.

Should we update, amend or make any changes to our privacy policy, those changes will be posted here.

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