THOMAS COOK CUSTOMER SERVICE

Thomas Cook (India) Limited is the largest integrated travel and travel-related financial services company in the country. The brand offers a broad spectrum of services including leisure and corporate travel, foreign exchange, insurance and MICE operations. With an impressive array of international packages covering customised holidays for individuals and group escorted tours, its product portfolio includes short break getaways, family sightseeing tours, adventure holidays, eco-friendly and wildlife packages, culture-cuisine experiences, romantic honeymoons and more. The leisure travel team offers more than 200 products to suit the preferences of the discerning Indian traveller. The MICE division serves a diverse range of clientele, covering dealers, distributors and corporates. It is to Thomas Cook’s credit that it can make light of this responsibility and offer 360-degree solutions to large and small groups, including placing at their disposal a professional in-house event management capability. Corporate travel management offers travel management solutions to business travellers from large MNCs, Indian corporate houses, home grown businesses and small and medium enterprises. Despite several competitors Thomas Cook India retains its position as the market leader in the foreign exchange business. Its suite of products include bank notes, traveller’s cheques, currency, pay orders, swift money transfers, prepaid cards and Money Gram.

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