SOUTH AFRICAN AIRWAYS CUSTOMER SERVICE

South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, SA Airlink, and low-cost carrier, Mango, within South Africa, across the African continent, and to nine intercontinental routes from its Johannesburg hub. The airline’s core business is the provision of passenger airline and cargo transport services, together with related services provided through SAA and its wholly-owned subsidiaries: SAA Technical, Mango, its low-cost carrier, and Air Chefs, the catering entity of SAA. SAA is the winner of the Best Airline Staff Service award in the Africa category showing that our customer-facing employees are our true brand ambassadors who make a difference to millions of travelling customers. This is evidenced by the airline maintaining a 4-Star Skytrax Ranking, in both Business and Economy Class, for 16 consecutive years; the Skytrax Best Airline in Africa Award for 14 years running; being chosen by readers of the Business Traveller magazine as Best African Airline for 11 consecutive years; the winner in the African Long-Haul Airline category at the Business Traveller Africa Conference and Awards; and taking first place in the Domestic Airline category at the Sunday Times Top Brand Awards. SAA’s in-flight magazine Sawubona has won the award for Africa’s Leading In-flight Magazine for three years in a row at the World Travel Awards™.

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