ROYAL BANK OF SCOTLAND CUSTOMER SERVICE

We’re a bank focused on the future, but without forgetting our past. That includes our centuries of heritage, the customers we’ve served and the lessons we’ve learnt. In a rapidly changing world, we’re taking the time to think long term. That means concentrating on things that build lasting value for our customers, not short term benefit for us. It also means using our deep specialist knowledge and powerful technology to help energise communities and the wider economy. We believe our customers – whether individuals, SMEs, large corporates or institutions – deserve service that is effortless every day, and brilliant when it matters. So we’re continuing to invest in market leading digital services that make it easier to bank when and where our customers want to. And we’re creating innovative new propositions that will let them take control of their finances as never before. Where customers need the support of our advisers or relationship managers, they can rely on the support of accredited experts backed by a wealth of data and insight. But we’re not just making things easier for our customers. We’re upgrading our systems and changing the way we work to empower our people to give their best every day, in a workplace and a culture that has inclusion at its heart.

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