OFWAT CUSTOMER SERVICE

As the economic regulator of the water sector in England and Wales, Ofwat’s role is to help the sector build trust and confidence with customers, the environment and wider society. This means: provoking, challenging and where appropriate leading the sector, to ensure it has clarity on what customers and society expect overseeing how the sector is performing seeking assurance that service providers are acting efficiently, on the basis of good information, a good understanding of the responsibilities and relationships they have and that they are maintaining a mature relationship with Ofwat being ready to step in, if service providers fall short using the right tools from our available toolkit to achieve the best results acting clearly and predictably

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