OFGEM CUSTOMER SERVICE

Ofgem is Britain’s independent energy regulator. Our priority is to protect and make a positive difference for energy consumers. We do this in a variety of ways including: • promoting value for money • promoting security of supply and sustainability, for present and future generations of consumers, domestic and industrial users • the supervision and development of markets and competition • regulation and the delivery of Government schemes. We work effectively with, but are independent of, government, the energy industry and other stakeholders within a legal framework determined by the UK government and the European Union.

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