NATIONAL EXPRESS CUSTOMER SERVICE

National Express is the UK’s largest scheduled coach operator. We deliver 20m passenger journeys each year, and we are growing. We are headquartered in Birmingham, with locations across the country. Our national network serves over 750 UK towns and cities. We run round-the-clock services to the UK’s major airports and our festival and events services take customers to sporting and music events as well as festivals. Coaches are essential to a strong and well-connected national transport network and we work hard to grow the coach market to enhance the UK’s transport offer. Safety is our number one priority. Our fleet has market-leading safety features and we work across our entire business to drive safety improvements. In 2018, we received both The British Safety Council’s prestigious Sword of Honour safety award and the ROSPA Gold Award for safety for the fourth consecutive year. Coach travel is one of the most environmentally friendly forms of transport. We have continually invested in the cleanest and most efficient vehicles available to us. Every coach we have purchased since 2014 has been Euro VI – the highest emissions standard available. Emissions per coach passenger are much lower than those travelling by car and coaches reduce congestion by using road space more efficiently. We are accredited by the National Living Wage Foundation for pledging to pay the voluntary, higher real Living Wage across all of our UK businesses. We are part of the wider National Express Group which employs 41,000 people worldwide, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 898 million journeys on our services in 2018

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