JET2 CUSTOMER SERVICE

Join Jet2.com and you’ll become part of the Dart Group PLC, with a success story that stretches back over 40 years. Since our first flight to Amsterdam in 2003, we have grown rapidly. In fact, more than 30 million customers have flown with our Friendly low fares with over 6 million travelling last year. It is an incredibly exciting time for us. In July 2016, we announced the launch of our eighth UK airport base at Birmingham Airport. In September 2016 we took delivery of the first of 30 brand new Boeing 737-800 NG Aircraft and announced the launch of our ninth UK airport base at London Stansted Airport. Everyday, we see our family friendly formula continually delivering success – something which saw us recently voted the UK’s best airline by users of TripAdvisor and the UK’s Most Loved Airline by users of Skytrax. Jet2holidays is our ATOL-bonded tour operator with ABTA membership, offering Package holidays you can trust. We offer over 2,000 2-5 star hotels at more than 40 destinations. Since our launch in 2007, Jet2holidays has gone from strength to strength and is now the UK’s third largest ATOL licensed package holidays tour operator. We have a devoted Team of more than 5,000 colleagues across the UK and overseas, supporting the ever-growing demand of Jet2.com and Jet2holidays. Our success lies in giving our customers great choice, great value, and ultimately a great service. We’ve gained lots of recognition for our approach; our trophy cabinet includes ‘Best Short Haul’ Airline at the Globe Travel Awards three years running in 2012, 2013 and 2014. That’s not all as Jet2holidays has also won a range of awards, with the most recent ones including: Best Package Tour Operator at the Northern Ireland Travel & Tourism Awards 2013 & 2014 and Best Mainstream Short Haul Tour Operator at the Scottish Passenger Agents Association Awards 2014

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