CENTRICA CUSTOMER SERVICE

Centrica plc is an international energy and services company. Everything we do is focused on satisfying the changing needs of our customers. We supply energy and services to over 25 million customer accounts mainly in the UK, Ireland and North America. We have strong brands such as British Gas, Direct Energy and Bord Gáis Energy, all supported by around 15,000 engineers and technicians. We are driven by delivering high levels of customer service, engagement and loyalty. Technology is increasingly important in the delivery of energy and services to our customers. We are developing innovative products, offers and solutions, underpinned by an investment in technology. Our areas of focus for growth are Energy Supply, Services, Connected Home, Distributed Energy & Power, Energy Marketing & Trading. We also have a material Exploration & Production division.

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